HOV Services provides critical support to a wide range of firms in the financial services sector, including consumer credit cards, retail and auto financing, personal loans, mortgages and other banking products. With years of industry experience and 24/7 operational capabilities our clients are able to enhance their operational and customer service capabilities while keeping costs down. Furthermore our outsourced services are tailored to comply with the ever changing regulatory and risk landscape of the financial services marketplace allowing clients to reduce their compliance burden.
HOV Services provides document lifecycle support and process enhancement for financial products such as:
- Credit card application processing
- Loan Processing:
- Check Processing
- Lockbox Services
Areas of service include:
- Accounts Payable Management
HOV Services offers financial services organizations a solution that provides an integrated end-to-end Accounts Payable function to reduce costs, improve internal customer service and increase the bottom line. HOV Services transforms manual and paper intensive AP operations into a fully automated efficient process utilizing state-of-the-art technology generating cost savings in excess of 40% per invoice. HOV Services can help financial services companies in their decentralized environment to allow each branch location to report all AP activity efficiently and effectively.
- Accounts Receivables Management
HOV Services offers a unique end-to-end solution designed to transform the operation of the AR process from statement printing to cash posting. Financial services organizations can take advantage of streamlined remittance processing for all decentralized offices and sophisticated collections offerings resulting in reduced costs and increased return on any outstanding debt.
- Employee Screening
Screen 360 provides comprehensive background screening and verification solution. Considering 34 percent of all employment applications contain fabrications on experience, education or abilities, Financial services companies cannot risk employing someone with a potentially fabricated history. For financial services companies where employees are continually in contact with financially sensitive data, Screen 360 would allow them to screen and verify every employee and applicant who would be in touch with mortgages, banking information or other private data.
- Content Management Services
HOV Services' Content Management solutions, including document DNA, supports your growth by reducing document storage costs (physical or electronic), providing high availability, redundancy and disaster recovery. We also work with you to improve your eDiscovery, audit and retention needs. A financial services company can reduce cost while improving service levels by leveraging Electronic Bill Payment and Presentment (EBPP) with self-enrollment services. With EBPP, you can begin moving commercial customers away from paper, reduce print & mail costs, while also accelerating cash flow. Additionally, our Content Transformation services encompass web content management, content quality assurance services, maintenance and updating of content systems and technical help desks (voice and non-voice). For a typical financial services customer, these services are aimed at supporting the content management needs for critical functions like information-based marketing, intranets/extranets, e-learning and research.
- Enterprise Services - Onsite/Offsite/Offshore IT outsourcing