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HOV Services Ltd. has introduced Service Desk portal that enables end-users to submit trouble tickets via a browser. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules. As a result, organizations can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy.
The ServiceDesk portal is a vital component in reducing organization support load. By enabling users to create new service requests and attain solutions via the web 24 X 7, ServiceDesk improves the productivity of IT Support group and reduces the total cost of IT Service delivery. Users can also check the status of their requests online, thereby reducing unnecessary follow-up calls to the helpdesk to check status. It also provides the users with a process-driven problem resolution setup while simultaneously providing them with an application designed on role-based privilege and security.
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